Help

Payment

1. Is the online shop secure ?
2. How can I pay an order ?
3. Which are the (bank) data of ArtiCadeau ?
4. I paid 2 times by mistake. How can I be refund ?
5. How can I see that you have received my payment ?
6. I received a bill but the order is already paid.
7. I sent back a product but I haven't yet been refund.

Shipping

8. Where do you deliver your products ?
9. What is the delivery time ?
10. How can I offer directly one of your product to one of my friend ?
11. Do your offer the delivery rate if I command for a specific amount ?
12. I received the confirmation of the sending of my order but I haven't yet received it.
13. How does Kiala work ?
14. What are the advantages of Kiala ?
15. How can I consult my previous orders ?
16. Can you send an order to another address that mine ?
17. I want to cancel an order. How can I do it ?
18. I received a damaged product. What can I do ?
19. What is the warranty of your products ?

Use of the online shop

20. How can I order on ArtiCadeau ?
21. How does the basket of purchase function?
22. I forgot my login and/or my password ?
23. Can I group several products in one order ?
24. How can I suggest a new product on ArtiCadeau ?
25. How will my personal data be used?
26. Why an account is necessary to place an order ?
27. Is the creation of an account free ?
28. My address and phone number details have changed. How can I change it ?

Others

29. What's the warranty on your products ?
30. I represent a company and I want to offer one or several product to my employees.
31. I am a craftman or a craft woman and I'm interested by the presentation of your products on ArtiCadeau. How to do it ?

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1. Is the online shop secure ?

The security is the main priority of ArtiCadeau and we want so to assure you the greatest professionalism for your payments. Beside the bank tranfer, ArtiCadeau propose the payment with a credit card. We never store the cart numbers and each transaction is entirely secured and encrypted. We use PayPal to do the payment, world leader in online payment. None number pass in transit on our website and it gives you a very high level of security.
2. How can I pay an order ?

The payment methods available are the bank transfer (traditional) directly on our bank account (all data's are available behind) or the payment with credit card (Visa, MasterCard,...). If you want to pay with credit card, we use Paypal and you will redirected on their website. Paypal will ask you to create an account but it's not necessary. You can pay simply by filling the form.
3. Which are the (bank) data of ArtiCadeau ?

You can contact us by e-mail via the contact form or by mail at the following address :

ArtiCadeau SPRL - Headquarters
Rue Pirot, 1
5330 Assesse (Belgique)
ArtiCadeau SPRL - Office
Parc Créalys – Bâtiment Cassiopée
Rue Jean Sonet, 21/11
5032 Isnes (Belgique)
RPM Namur - TVA BE 0891.053.282

Tél.: +32(0)81/713.430
GSM: +32(0)488/289.100
Skype: articadeau
E-mail: contact@articadeau.com
Website: http://www.articadeau.com

Our bank account is the following :
363-0193137-50
IBAN : BE86 3630 1931 3750
BIC : BBRUBEBB
4. I paid 2 times by mistake. How can I be refund ?

ArtiCadeau will refund you as fast as possible the double payment. In order to accelerate the process, please gather the following data :

• payment date
• payment method (bank transfer, PayPal, ...)
• the exact amount
• the order number
• the bank account number on which you want to be refund

When you have all the information, send them via our contact form.
5. How can I see that you have received my payment ?

When you place an order on our online shop, we send you information at each step (order confirmation, payment reception, sending of the order,...).
6. I received a bill but the order is already paid.

For each order, we send you a bill recapitulationg the order. So, it's normal that you receive this bill. When the billing and the shipping address are not the same, we send only an electronic bill to the people who had placed the order. The gift addressee will not see the amount of his gift.
7. I sent back a product but I haven't yet been refund.

When we receive your product, we will do all what is possible to refund you as fast as possible. This refunding will be done in all cases maximum 30 days after the reception of your product.
8. Where do you deliver your products ?

You will find below a tabular presenting our delivery rates and the different contries where we deliver.

Delivery place	Price (VAT inc.)	Delivery delay*
Order taken at our stock place (Parc Créalys - Bâtiment Cassiopée Rue Jean Sonet, 21/11 5032 Isnes - Belgium)	Free	-
Belgium with Kiala Discover here the list of Kiala points (in French)	3 €	From 2 days to one week
Belgium	3 €	From 2 days to one week
Luxemburg, Netherlands	9 €	From 2 days to one week
France	9 €	From 2 days to one week
Austria, Brazil, Canada, China, Cyprus, Denmark, Estonia, Finland, Germany, Greece, India, Ireland, Italy, Japan, Republic of Korea, Kuwait, Liechtenstein, Monaco, Norway, Oman, Portugal, Russia, Spain, Sweden, Switserland, United Arab Emirates, United Kingdom, United States of America, Vatican	19 €	From 3 days to 2 weeks
Other countries	Please contact us

* : The delivery delays are given only for information and are available in all cases except if the products are out of stock or that they are created on demand.
For an order of 75 € or more, ArtiCadeau offer the delivery in Belgium.
For other countries, please contact us via the contact form.
9. What is the delivery time ?

If the products of your basket are in stock (that's the case for all products except for some but it's always noted in the product description), the delivery time is indicated in the tabular above.
10. How can I offer directly one of your product to one of my friend ?

ArtiCadeau offer the possibility to send directly one or several products directly to one of your friends. The process is easy. You have just to fill your virtual basket as usual and begin the process to confirm your order (clic on "Checkout"). At this moment, you will have the possibility to select the shipping address of your friend and your address for the bill. We will send the present to your friend and you will receive the bill by e-mail. You can add a comment to your friend directly in the confirmation process.
11. Do your offer the delivery rate if I command for a specific amount ?

For all deliveries in Belgium, we offer the shipping charges if the amount of the order is superior than 75 €.
12. I received the confirmation of the sending of my order but I haven't yet received it.

If the delivery time is passed, don't hesitate to contact us. We will check the state of your order and the sending process.
13. How does Kiala work ?

When you choose Kiala as shipping method, you will receive a mail that will invite you to choose your Kiala point where you want to pick your order. After this choice, we will do what's necessary to send the parcel to the right Kiala point. When the product is in the Kiala point, you will receive an e-mail from Kiala and so you can directly to the chosen Kial point.

Clic here to see the list of Kiala point in Belgium (in French)
14. What are the advantages of Kiala ?

A Kiala point is a tradesman near your house, like a tank station or a small supermarket where you can ask to receive your orders on ArtiCadeau.
When your order arrives in the chosen Kiala point, Kiala send you an e-mail.
You can have your order when you want with large opening hours and open during the weekende. In the same time, you can do shopping ...
Kiala automated all the delivery process so that you don't lose time : one signature on the Palm scanner and that's all !
This automatization offers the possibility to follow your parcel on the website of Kiala : www.kiala.be.

Clic here to find a Kiala point near your house. Be carefull, this service is only available in Belgium. International delivery is not available for the moment with Kiala.
15. How can I consult my previous orders ?

To consult all your previous orders, please connect to your account (clic on "My Account on the top right of each page). At the top of your profile page, you can see your last order, push on "view" to see all the details. You can see all your orders when you clic on "show all orders".
16. Can you send an order to another address that mine ?

Of course ! Thanks to this functionality, you can offer a present to one of your friends and you will receive the bill at your e-mail address so that the people who receives the gift will not know the price of it.
17. I want to cancel an order. How can I do it ?

To cancel an order, please contact us as soon as possible via the contact form . In function of the state of your order and the products ordered, we will try to answer to your request.
18. I received a damaged product. What can I do ?

ArtiCadeau team try to do his best to avoid this problem. That's why each product is treaten with care and has a lot of protections to warranty a good delivery. Nevertherless, if a product is damaged or is not exactly what you expected, please contact us as soon as possible with our contact form.
19. What is the warranty of your products ?

All our products have a warranty of 2 years in case of defect in the manufacturing of the product.
20. How can I order on ArtiCadeau ?

The first step consists of fill your basket with products. To do that, visit the distinct pages presenting the articles that you can buy. When you want to buy an article, clic on "Buy" in bottom on the right of the page. When you virtual basket is full, you can go to the checkout (clic on "Checkout" in the top on the right of each page). The continuation of the procedure will successively ask you to specify the method and the address of shipping, the payment information and finaly the confirmation of your order.
21. How does the basket of purchase function?

The basket of purchase is a virtual basket (exactely as a trolley in a supermarket) which contents all what you wish to buy until you confirm your order. Add one after the other the products you desire. When your virtual basket is full, clic on checkout in the top right of all pages of our website.
22. I forgot my login and/or my password ?

When the system ask to enter your e-mail address with your password, clic behind the form on "Password forgotten? Click here.". So, you will access to a new page where you will find a form where you can insert your e-mail address that you used to create your account. A new password will be send to your inbox in some seconds.
23. Can I group several products in one order ?

Of course ! You have just to had the products to your basket and confirm the order. The functionning of the basket is explained in a previous question.
24. How can I suggest a new product on ArtiCadeau ?

We take care of every remark and your opinion interests us! Don't hesitate to contact us by mail or e-mail. You can find all information to contact us at this page.
25. How will my personal data be used?

ArtiCadeau appreciate the trust that you grant us and all your data are treaten with a lot of caution and with confidentiality. We commit ourselves not communicating your personal data to other organizations. These are only used to process your order as fast as possible and also to provide personnalized services in function of your tastes and preferences.
26. Why an account is necessary to place an order ?

The creation of an account will provide an easy access to your orders in order to follow their state. Moreover, this system allows to avoid the introduction of your data at each order you place on our online shop (data for billing and shipping, e-mail address, ...).
27. Is the creation of an account free ?

Yes. The creation of an account is entirely free and is essential to place an order.
28. My address and phone number details have changed. How can I change it ?

To change your personal data, go on "My Account" and enter your e-mail address and your password. You will access to your account page where you can change your profile and so your personal data, your address and your password.
29. What's the warranty on your products ?

All our products have a warranty of 2 years in case of defect in the manufacturing of the product.
30. I represent a company and I want to offer one or several product to my employees.

To have the best rates in case of high quantity order, please contact us via our contact form. A commercial representative will contact you in brief delay. For more information, please reffer you to the page « Company gift » .
31. I am a craftman or a craft woman and I'm interested by the presentation of your products on ArtiCadeau. How to do it ?

Don't hesitate to contact us and describe precisely your activity and the products that you do. You can also give all useful information. We will contact you fastly to inform you about your request. For more information, please reffer you to the webpage « Craftmen ».